If you regularly buy items online, you may want to be wary of vendors who use 2checkout.com
It has to our attention from several readers that 2checkout.com waive their obligations as a payment processor, perhaps facilitating unscrupulous vendors to commit fraud and theft.
In one example, a Joomla developer (we will call John) bought a subscription to a website called ooopa.net. Ooopa used 2checkout as a payment processor to sell templates and support.
John soon downloaded the template he wanted. After installing it on his Joomla website he discovered it to be incompatible. Posting the problem on Ooopa’s website he was told that an update would be coming very soon.
The after waiting for months, the update failed to materialise. The product he bought wasn’t fit for purpose and support was lacking.The website has since disappeared has have all support lines. In our opinion and that of others, the transaction was fraudulent. Complaints about ooopa.net abound.
A year later, he is still battling to get his refund. 2Checkout say they are only acting as a ‘payment processor’. Which is true. But they also have a moral and legal obligation to protect their customers from fraud.
Recently John has been in contact once again, and yet again told him he needs to contact the developer and supplied a telephone number which does not work.
It is clear the 2checkout.com shirk their obligations to protect customers from unscrupulous vendors, and do not seem to be able to show an understanding of basic english.
This language problem was evident when we emailed 2checkout for any comments before publication of this article. This is their response in full:
A staff member has replied to your question:
I apologize for any inconvenience received, but I will be unable to assist you with
this matter due to the fact that the email address listed on this ticket does not
match the email address listed on your sale page. You will need to create a new
ticket from the email address listed on the order or verify on this ticket the email
and first six and last two numbers of the credit card used on this order.
Thank you for contacting 2CO and have a great day!
This is typical of email responses that we have been shown and which we plan to publish at a later date once John has compiled them in full.
If you have had any problems with 2checkout.com we would love to hear from you, comment below.